Refund and Return Policy
If you need to return an item purchased from equipesempire.com, please follow the steps below within 60 days of receiving your order. Make sure to securely repackage the product in its original packaging. All returned items must be in good condition. In case your product arrives damaged, contact our Customer Service team right away.
Return Instructions:
Customer Support:
📞 Phone: +1 (208) 216-8458
📧 Email: support@equipesempire.com
You must use a traceable shipping method, like USPS or insured mail, to send your returns.
Key Points to Remember:
- No return fees are charged to our customers.
- We offer cash on delivery payment options.
- A valid tracking number must be provided when submitting the return form to ensure successful processing.
- Standard products can be returned for a refund, exchange, or store credit.
Once we receive and inspect your return at our facility (usually within 72 hours), you’ll receive an email confirming the completion of your return. Refunds will be processed within 7 business days. Depending on your bank, it may take an additional 3-5 business days for the credit to appear in your account.
Refund Guidelines
We provide a 60-day return window for items in unused or excellent condition. There are no restocking fees. Please contact us at support@equipesempire.com to receive return instructions before sending the item back.
Exchanges
To exchange an item, please email us at support@equipesempire.com. No restocking fee applies for exchanges.
Damaged or Defective Products
If you receive a defective product, simply email us at support@equipesempire.com with photos of the issue. There’s no need to send back the damaged item—we’ll ship a replacement immediately.
Incorrect or Misdescribed Items
If your order is incorrect or doesn’t match the description, contact us at support@equipesempire.com with photos of the item. We will provide you with a prepaid return shipping label. Once we see that the return is in transit, we’ll send out the correct item.
Change of Mind
If you change your mind after ordering, we’ve got you covered. We accept returns based on a Change of Mind policy.
Cancelling Your Order
We work quickly to process and ship orders. If you need to cancel, contact us as soon as possible. While we can’t guarantee cancellation before shipment, you can still return the order once you receive it.
Refunds will be processed after the returned item is received and inspected. Please allow up to 7 business days for the funds to be reflected in your bank account. We aim to provide the best service and make sure you’re satisfied with your purchase.
Need to return something? Contact us for more info:
📞 Phone: +1 (208) 216-8458
📧 Email: support@equipesempire.com